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Terms and Conditions


We reserve the right to amend prices on the site at any time. From time to time, despite our endeavor to maintain accurate and correct pricing on the website, there may be mistakes. If there is a mistake, you will be notified via email before the product is dispatched to you. 


Purchases made through this site are secured through Stripe, Inc. All personal and credit card information transmitted are handled by Stripe’s (ADD LINK) secure connection. All personal contact information transmitted to us will not be shared, sold or solicited. We do not store your debit/card information.  

Product Quality

Product(s) may vary slightly from their pictures. The images of the product(s) on our Website and marketing materials are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that the images accurately reflect the colour of the product(s). Your product(s) may vary slightly from these images. Although we have made every effort to be as accurate as possible, because our product(s) are handmade, all sizes, weights, capacities, dimensions and measurements are indicative only.


Your order will be confirmed via email once payment is confirmed. We try to  process your orders within 3 working days of receiving your request, if the item is in stock. Occasionally items may be oversold. All backorder items will ship as soon as we receive them.


The freight rates can vary according to the number of products in your cart and the volumetric weight of the products. For the specific price for your order, please go to check out and select your delivery country. Please note that the costs of delivery will be added to the total you are required to pay us for the product(s).

We do not deliver to PO boxes.

We are not responsible for delays outside our control. If our supply of the product(s) is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any product(s) you have paid for but not received.

Given the intricate nature of Backordered Product(s), Bespoke Product(s) and Made to Order Product(s), some reasonable delays may occur. If we notify you of such reasonable delays and you decide to cancel the contract, we reserve the right to charge you for all expenses and outlays incurred by the Maker up to the date of cancellation together with a further amount calculated and notified to you by us acting in good faith (and our determination shall, in the absence of manifest error, be final and binding on parties) on a pro-rata basis proportionate with the state of completion of the relevant product(s) and as notified to you. The same will apply where you have commissioned a Product prior to receiving a shipping quotation.

If you do not re-arrange delivery. If you do not collect the product(s) from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, or as otherwise specified by the delivery company, we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.

Custom Duties and Taxes

Title for merchandise shipped internationally will pass to you upon our delivery to our shipping partner. When ordering from InOrdinary, you are considered the “importer of record” and must comply with all laws and regulations of the country in which you are receiving the goods. Depending on the destination you may have to pay additional taxes or import duties. InOrdinary will not be held responsible for any additional taxes or duties incurred by your country. Customs policies vary widely from country to country; so contact your local customs office for more information. The refusal of payment of such fees will cause a full cancellation of the order. A restocking fee of EUR 40, transportation cost and custom clearance cost associated with a cancellation will be deducted from the amount refunded to you.

Returns and exchanges

We do not accept returns. Items cannot be exchanged.


If the outer packaging of your delivery seems damaged do not accept it. If you find the contents of your package damaged get in touch with us at as soon as possible. Attach images of the damaged piece with your mail. 


All content on this site is the sole property of InOrdinary and their respective owners. International copyright and intellectual property laws protect all images, graphics, and copy displayed. You may not copy, transfer, reproduce, retransmit, or modify any portion of this site without the express written permission of InOrdinary.

If you have questions regarding these terms and conditions, please contact us anytime at